• Please check to make sure all the prongs on the charging cradle are protruding. If not

• Please make sure you inserted the unit correctly into the charging cradle and have the charging prongs correctly aligned onto the charging terminals on the back of the unit. You may have to shift the unit up and down to align correctly.

• Please clean the charging terminals on the back side of the unit using a Q-tip with a dab of rubbing alcohol.

• If you are still experiencing issues : Service Request Registration 

• Connect the device to a power outlet using the included cable and the USB wall charger.
• You can also charge your device by connecting the included cable to your computer.
※ Do not use a quick charger ac adapter to charge the device. Doing so may cause damage and void the warranty. Ac adapters should not exceed 5.0V. Check your ac adapter prior to charging.
※ Pressing “Data Sync” button should be discouraged during charging. Pressing the button may result in a slower charge or stop the charging altogether.
• After fully charging the device, disconnect it from the charging cradle. Unplug the USB power adapter from the electric socket.

• If there is sweat or liquid on the charging terminals, corrosion may occur on the terminals. Clean the terminals before charging the battery.
• The battery is completely drained, the device cannot be turned on immediately when the charging cradle is connected. Allow a depleted battery to charge for a few minutes before turning the device on.
• When the battery is charged in a high temperature room such as inside a car during the summer, the device may heat up and it can cause the battery to explode or deform the device.
• Connecting the charger improperly may cause serious damage to the device. Any damage caused by misuse is not covered by the warranty