GolfBuddy Knowledgebase
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How to Update Unit
• Connect unit to computer using the USB data cable. Unit must be turned on.
• Open GolfBuddy World Course Manager Program and Login.
• Step 1: Wait until the GB Manager displays that the device is connected. Proceed by pressing the blue button "Next" at bottom of page.
• Step 2: Firmware Info: Select "Manually update firmware" and press "Next"
• Step 3: Select countries to update: Please select country (or countries) you want updated. You can update entire country or a specific state, province, town, etc.
• After making your selection, proceed by pressing the blue "Next" button.
• If a small gray box appears, make sure "Newly Updated Only" is checked.
• When finished, you will see "Update Complete" and on the top right, you will be on the "Finish" tab and with blue check mark.
• Once you are finished updating your unit and courses, close the program.
• On your unit, please press disconnect from the USB cable. Your unit will automatically restart and then the update is complete.
• If you are experiencing any issues : Service Request Registration
URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1406&page=1&searchtext= -
GB Course Manager for Windows PC
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URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1549&page=1&searchtext= -
Can't access Voice products in Windows 10
* The latest firmwares for Voice, Voice+, Voice Lite, VT3, VS4, and Voice2 has been released at 10th July, 2017 and this issue can be solved by updating the latest firmware.
Model
Old Version
(sys02)
New Version
(sys02)
Voice, Voice+, Voice Lite, VS4
2.3.0
2.3.1
VT3
2.2.7
2.2.8
Voice 2
1.0.7
1.0.8
※ Instruction Guidance
1. Prepare Window XP or Windows 7 PC, or Mac.
2. Connect your Voice, Voice+, VT3, VS4, or Voice2 with your PC or MAC.
3. Run GBManager or G3Mac and execute “Update Firmware”.
4. After update, connect your device with Windows 10 PC and Run GBManager so as to check whether your device can be detected in your PC.
URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1618&page=1&searchtext= -
Battery Does Not Last
• If the unit does not last near 2 rounds of golf, please make sure you are charging the unit for about 4 hours before use.
• If you are charging through the USB port on the computer, try charging directly through a wall port charger for 4 hours.
• If it has been approximately 2 years since its first use, the battery may need to be replaced.
• If you are still experiencing issues : Service Request Registration
URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1399&page=1&searchtext= -
Battery Will Not Charge
• Please check to make sure the data cable and wall charger are inserted all the way.
• Please try using another USB cable (this type of cable is widely used in the electronics industry) or in a different outlet.
• If a battery image with an "X" or lightning bolt is shown while the unit is connected, please perform an emergency reboot on the unit.
• To perform an emergency reboot: Please turn off the unit. Connect the USB data cable to your computer or wall charger. While holding down the P and large Main button located on the front of the unit, connect the USB cable to the unit. When the screen starts to flash, release the two buttons. Once you reach SYNC screen, disconnect the USB cable from the unit. Turn on the device. Emergency Reboot is now complete.
• If you are still experiencing issues : Service Request Registration
URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1400&page=1&searchtext= -
GB Manager
Please click on the link (in blue) below so that it may direct you to our website.
http://www.golfbuddyglobal.com/
[ INSTRUCTIONS ON HOW TO DOWNLOAD OUR G3 MANAGER PROGRAM ]
** This is the first step to take in order to register your unit **
1. Visit our website at www.golfbuddyglobal.com
2. Go under SUPPORT on the bottom of our website.
3. Please select the DOWNLOADS option.
4. Select the appropriate GolfBuddy Manager program according to the type of computer and unit you have.
5. You should get a small gray window giving you the option to RUN the program; please RUN it.
*Note: If SAVE is the only option you receive then go ahead and save it.
6. Proceed by selecting either RUN, NEXT, ALLOW, YES, or INSTALL, depending of what option appears.
7. When the program is done installing, you should see a small blue icon on your DESKTOP titled G3 MANAGER or GOLFBUDDY WORLD COURSE MANAGER.
8. Go ahead and open the program and enter your user id and password and press login if you already have your unit registered OR press the bottom left button titled SIGN UP to open up a registration form.
*NOTE: The registration form will appear on an internet browser. Please DO NOT use SYMBOLS (including punctuation marks) or CAPITAL LETTERS throughout the entire registration form.
Also, please press the AVAILABILITY blue box right next to the user id, if the user id is available, please press OK.
[ INSTRUCTIONS ON HOW TO UPDATE COURSES ON YOUR UNIT ]
1. Please connect your unit to the computer using a USB data cable.
2. Open the G3 or GolfBuddy World Course Manager program and LOG IN.
3. STEP 1: DEVICE CONNECTION- Please wait until the screen displays that the device is connected. When this happens, please proceed by pressing the blue button titled NEXT at the bottom of the page.
4. STEP 2: FIRMWARE INFORMATION-Please proceed by pressing the blue NEXT button.
5. STEP 3: SELECT COUNTRIES TO UPDATE-Please select the country (or countries) that you would like to update. Once you have made your selection, you can either update the entire country or just a certain state, province, town, etc.
6. Once you have made a selection please proceed by pressing the blue NEXT button.
7. If you receive a small gray box, please make sure that the NEWLY UPDATED ONLY box is checked marked.
8. When finished, you will see UPDATE COMPLETE on the screen and on the top right you will be on the FINISH tab with a blue check mark on it.
9. If you are finished updating courses, please close the program.
10. On the UNIT, please press the EXIT SYNCING MODE message on the bottom of the screen. After the unit restarts you can then safely remove the unit from the computer.
[How to Run an App in Compatibility Mode in Windows 10]
You can go into a app's properties to change its compatibility mode settings. With compatibility mode, you can force an app to use settings from an earlier version of Windows -- helpful if you know the app ran well in, say, Windows 7 or Vista. You can also change the display and color settings for the app.
1. Right-click on an app and select Properties. You can do this from the app's shortcut or by navigating in File Browser to the EXE file for GB Manager.
2. Select the Compatibility tab, then check the box next to "Run this program in compatibility mode for:“
3. Select the version of Windows to use for your app's settings in the dropdown box.
4. Hit Apply, then run your app and see if this fixed your issues.
URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1299&page=1&searchtext= -
Cannot Sync
• Please check to make sure the data cable and wall charger are inserted all the way and that the unit is turned on.
• Please verify that you have the correct version of the manager program installed. There are 2 types of manager programs - 1 is G3 Manager (shows as GolfBuddy World Course Manager on your desktop or G3Mac on a MAC), the other is GB Manager (shows as GB Manager on your desktop or GBMac on a MAC). The GB Manager pertains to the older models including the Tour, Pro and Plus. All other models are supported by the G3 Manager.
• If unit still will not sync, please try a different USB port on the computer. Try plugging it into a USB 2.0 port rather than a 3.0 port (labeled SS port).
• You may need to install the necessary drivers here: Drivers are located at the bottom of the download page.
• If you are still experiencing issues : Service Request Registration
URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1401&page=1&searchtext= -
How to Update Unit
• Connect unit to computer using the USB data cable. Unit must be turned on.
• Open GolfBuddy G3 Mac Manager Program and Login.
• Step 1: Wait until the G3 Mac displays that the device is connected. Proceed by pressing the blue button "Next" at bottom of page.
• Step 2: Firmware Info: Select "Manually update firmware" and press "Next"
• Step 3: Select countries to update: Please select country (or countries) you want updated. You can update entire country or a specific state.
• After making your selection, proceed by pressing blue "Next" button.
• If a small gray box appears, make sure "Newly Updated Only" is checked.
• When finished, you will see "Update Complete" and on the top right, you will be on the "Finish" tab and with blue check mark.
• Once you are finished updating your unit and courses, close the program.
• On your unit, please press disconnect from the USB cable. Your unit will automatically restart and then the update is complete.
• If you are experiencing any issues : Service Request Registration
URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1408&page=1&searchtext= -
How to Download
• Download the GolfBuddy Manager program here: http://www.golfbuddyglobal.com/support/downloads.asp
• After selecting and downloading the correct manager for the PC, a small gray window should appear with the option to "Run" the program. "Run" it.
• Proceed by selecting either "Run", "Next", "Allow", "Yes", or "Install" depending on the option that appears.
• When the program is done installing, you should see a blue icon on your desktop titled "GolfBuddy World Course Manager."
• Open the Program and enter your user ID and password. Login if you already have your unit registered or press the bottom left button to "Sign Up" to open a registration form.
• If you experiencing any issues : Service Request Registration
URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1405&page=1&searchtext= -
GB Course Manager for Mac
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URL : http://help.golfbuddy.com/sList.asp?searchproduct=7&searchcategory=&seq=1548&page=1&searchtext=